Description

ProtopVA Community is excited to present this new job opportunity for a Part-Time Property Management Assistant.

**Fluent in English required**

COMPANY INFORMATION

A Canadian-Based Rental business that offers short-term rental experiences across Toronto. The company is dedicated to providing their guests with unique stays in meticulously managed properties.

REQUIREMENTS:

• Familiarity with CRM systems, preferably HubSpot, 

• Excellent communication and interpersonal skills with the ability to build rapport with potential guests.

• Strong organizational skills and attention to detail to effectively manage guests and tasks.

• Self-motivated and results-oriented with a passion for delivering exceptional customer experiences.

• Ability to work independently and collaboratively in a fast-paced environment.

• Flexibility to adapt to changing priorities and business needs.

SCHEDULE AND PAY RATE

•      Schedule: Monday to Friday between 11:00 am - 3:00 pm (Subject to change).

•      Time Zone: Eastern Time

•      Hours: 20 - 30 hours per week

•      Open to: The Philippines and Latin America

Hourly rate for the Philippines: $4-$6/hr Hourly rate for Latin America: $6-$8/hr

*Rates are dependent on your experience and skills, determined by ProtopVA.*

JOB DESCRIPTION

Overview: 

As a Property Management Assistant, you'll play a crucial role in the daily operations of the business, focusing on handling guest maintenance requests. This position entails direct interaction with guests, managing inquiries, and efficiently resolving maintenance issues such as dishwasher malfunctions and washing machine leaks. You will use HubSpot to create work order tickets, contact appropriate technicians, and coordinate their visits to our properties. This role demands a commitment to customer service excellence, strong organizational skills, and a proactive approach to managing property maintenance and guest satisfaction.

Responsibilities:

1. Guest Maintenance Requests: Promptly and effectively handle all guest maintenance tickets, including issues with appliances and utilities, ensuring quick resolutions.

2. HubSpot Management: Utilize HubSpot to log and track maintenance requests, create work order tickets, and monitor progress until issues are resolved.

3. Technician Coordination: Liaise with technicians and service providers to schedule repairs and maintenance visits. Ensure that the work is completed to our standards and within the expected time frame.

4. Guest Communication: Maintain clear, friendly, and proactive, communication with guests regarding their maintenance issues, updates on resolutions, and any necessary follow-up.

5. Cleaning and Maintenance Coordination: Work with cleaning services and maintenance teams to ensure that all properties are in impeccable condition, coordinating their efforts around guest stays and maintenance needs.

6. Issue Resolution: Quickly address and resolve any additional guest concerns or issues that arise, maintaining the high standard of guest experience Toronto Boutique Apartments is known for.

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Latin America and The Caribbean ): https://t.me/+QfiDlxFlLXAwNDAx 

(Asia): https://t.me/+iBlvMlhGzzoyZWZh

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines