Description

ProtopVA Community is excited to present this new job opportunity for a  Part-Time Onboarding/Support Specialist For Healthcare Technology Company (LATAM)

COMPANY INFORMATION

A leading provider of SaaS solutions in the healthcare technology industry, offering innovative and reliable systems to streamline operations and improve patient care. The industry focuses on delivering exceptional service and support to its clients, ensuring that they can maximize the benefits of their technology investments.

SCHEDULE AND PAY RATE

•      Schedule:  Monday to Friday between 8:00 AM to 5:00 PM CDT

•      Time Zone: CDT

•      Hours:  20 hours/week

•      Open to:  Latin America

•       Languages: English

Pay Rate: $10/hour

*Rates are dependent on your experience and skills, determined by ProtopVA.*

OVERVIEW:

The Onboarding/Support Specialist will play a crucial role in assisting new clients with their onboarding process and providing ongoing support to ensure a smooth and positive experience. The specialist will engage in various general administrative, sales, and marketing tasks, focusing on customer service and client interaction. The ideal candidate should possess strong communication skills, a proactive attitude, and the ability to adapt to a fast-paced environment.

REQUIREMENTS:

• Fluent in English, with excellent verbal and written communication skills.

• Friendly and personable on the phone, with a great phone personality.

• Proactive, self-starter with an entrepreneurial attitude and a willingness to learn.

• Strong organizational skills, detail-oriented, and comfortable in a fast-paced environment.

• Ability to use CRM systems like Salesforce and experience with general office software.

• Comfortable teaching clients how to use systems and software, with a willingness to learn new platforms.

• Experience in sales, with the ability to conduct interviews and engage potential clients effectively.

JOB DESCRIPTION

1. Customer Service & Support

• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.

• Assist clients with onboarding, guiding them through the process, and ensuring they understand the system and software.

• Draft and send emails, messages, and other communications to clients, ensuring clear and effective communication.

2. General Admin Tasks

• Manage and organize client information, maintaining detailed records in the CRM system (e.g., Salesforce).

• Take detailed notes during client interactions and ensure accurate documentation in the system.

• Handle general administrative tasks as needed to support the sales and marketing teams.

3. Sales & Marketing Support

• Conduct lead generation and list-building activities to support the sales pipeline.

• Perform cold and warm calling to existing leads, offering information and assessing interest in the company’s offerings.

• Follow up with leads and potential clients through phone, email, or text to nurture relationships and drive conversions.

• Assist with basic email marketing tasks, helping to create and send out campaigns as needed.

4. Calendar Management & Appointment Setting

• Coordinate and schedule appointments between clients and the sales team using booking systems like Calendly.

• Manage calendars efficiently to ensure all parties are aware of upcoming meetings and events.

SUCCESS PROFILE FOR THE POSITION:

• Tenacious, organized, and eager to learn and listen.
• Able to handle feedback and continuously improve.
• Positive attitude with strong problem-solving skills and a good sense of humor.
  
  

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Latin America ): https://t.me/+QfiDlxFlLXAwNDAx 

 (Philippines):  https://t.me/+iBlvMlhGzzoyZWZh

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines