Description

ProtopVA Community is excited to present this new job opportunity for a Full Time Sales and Customer Success Agent For a Tech Company (LATAM).

**Fluent in English required**

COMPANY INFORMATION

A Canadian-based company in the education industry dedicated to developing and providing learning materials for educators and students worldwide, specializing in K-12 STEM, technology, robotics, and coding solutions.

REQUIREMENTS:

• Proven experience in sales and customer success roles.
• Familiarity with O365 applications (Teams, Excel, Outlook).
• Proficiency in HubSpot CRM and DEARSystems Inventory.
• Excellent communication and interpersonal skills.
• Ability to manage time efficiently.
• Strong problem-solving skills and attention to detail.

SCHEDULE AND PAY RATE

•      Schedule: Monday - Friday 9:00 AM to 5:00 PM

•      Time Zone: EST

•      Hours: 40 hours/week

•      Open to: Latin America

•      Pay Rate: $6/hr

*Rates are dependent on your experience and skills, determined by ProtopVA.*

JOB DESCRIPTION

1. Sales Activities:

• Conduct outbound sales calls to potential clients or prospects.

• Demonstrate in-depth product knowledge to prospective customers.

• Collaborate with the sales team to achieve monthly and quarterly targets.

• Prepare and deliver compelling sales presentations.

• Collaborate with marketing to create and distribute promotional materials.

• Conduct cold calls to potential leads and prospects to introduce the company's products or services.

• Handle objections and answer questions from cold and warm leads.

• Offer personalized solutions and recommendations based on the lead's previous interactions with the company.

•  Keep track of follow-up calls and emails to maintain engagement with leads

2. Customer Success Activities:

• Answer incoming calls in a courteous and professional manner.

• Onboard new customers, providing guidance on product features and functionalities.

• Develop and maintain strong, long-lasting customer relationships.

• Address inquiries, concerns, or complaints from existing clients in a professional and helpful manner.

• Provide information and assistance to clients on time.

• Conduct regular check-ins to ensure customer satisfaction and gather feedback.

3. Data Entry and Management:

• Update and maintain customer records in the company’s CRM (HubSpot)

• Monitor sales pipelines, ensuring accurate and up-to-date information.

• Utilize CRM data to identify opportunities for upselling and cross-selling.

4. Scheduling Appointments:

• Coordinate schedules and arrange appointments for clients with attorneys.

• Update calendars and ensure that appointments do not overlap.

• Send reminders to clients and attorneys to confirm upcoming appointments.

• Manage appointment cancellations and fill vacant slots with waiting clients.

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Latin America ): https://t.me/+QfiDlxFlLXAwNDAx 

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a Canadian company

•      Opportunity to work with a great team.

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines