Description

ProtopVA Community is excited to present this new job opportunity for a Full-Time Inside Sales and Customer Success Agent For a Tech Company position. 

COMPANY INFORMATION

A Canadian-based company in the education industry dedicated to developing and providing learning materials for educators and students worldwide, specializing in K-12 STEM, technology, robotics, and coding solutions.

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

REQUIREMENTS:

• Proven experience in sales and customer success roles.
• Familiarity with O365 applications (Teams, Excel, Outlook).
• Proficiency in HubSpot CRM and DEARSystems Inventory.
• Excellent communication and interpersonal skills.
• Ability to manage time efficiently.
• Strong problem-solving skills and attention to detail.

JOB DESCRIPTION

1. Sales Activities:

•  Conduct outbound sales calls to potential clients or prospects.

• Demonstrate in-depth product knowledge to prospective customers.

• Collaborate with the sales team to achieve monthly and quarterly targets.

• Prepare and deliver compelling sales presentations.

• Collaborate with marketing to create and distribute promotional materials.

• Conduct cold calls to potential leads and prospects to introduce the company's products or services.

• Handle objections and answer questions from cold and warm leads.

• Offer personalized solutions and recommendations based on the lead's previous interactions with the company.

• Keep track of follow-up calls and emails to maintain engagement with leads.

2. Customer Success Activities:

•  Onboard new customers, providing guidance on product features and functionalities.

• Develop and maintain strong, long-lasting customer relationships.

• Address inquiries, concerns, or complaints from existing clients in a professional and helpful manner.

• Provide information and assistance to clients on time.

• Conduct regular check-ins to ensure customer satisfaction and gather feedback.

3. Data Entry and Management:

• Update and maintain customer records in the company’s CRM (HubSpot)

•  Monitor sales pipelines, ensuring accurate and up-to-date information.

• Utilize CRM data to identify opportunities for upselling and cross-selling.

4. Report Generation:

• Create daily, weekly, or monthly reports on sales activities, lead generation progress, and conversion rates.

• Analyze data to identify trends and areas for improvement.

SCHEDULE AND PAY RATE

•      Schedule: Monday-Friday. Range 9:00 am - 5:00 pm 

•      Time Zone: EST (Eastern Standard Time)

•      Hours: 40 hours/week

•      Languages Required: English

•      Open to Latin America, the Caribbean and VAs in the same time zone

•      Pay Rate: $5 /hour

*Rates are dependent on your experience and skills, determined by ProtopVA.*

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

*To join our telegram group and learn more about our open positions, click on this link (Latin America ): https://t.me/+QfiDlxFlLXAwNDAx

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines