Description

ProtopVA Community is excited to present this new job opportunity for Full-Time Intake Specialist For A Law Firm(Latin America).

**Fluent English and Fluent Spanish required**

COMPANY INFORMATION

A US-based law firm committed to achieving the best outcomes for its clients. They offer a wide range of services, including support with immigration needs, assistance with corporate compliance issues, business registration and protection, and bankruptcy filing.

REQUIREMENTS:

• Experienced doing similar activities
• Able to overcome clients objections and schedule appointments
• Must sound enthusiastic and pleasant on the phone
• Great customer service skills because will be the voice of the firm
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to maintain confidentiality and professionalism in handling sensitive information.
• Proven experience in administrative or similar roles.
• Proficiency in using office software such as Microsoft Office Suite and case management systems.
• Attention to detail and a high level of accuracy in data entry and documentation.
• Proactivity

SCHEDULE AND PAY RATE

•      Schedule:  Monday to Friday between 9:00 am - 5:00 pm

•      Time Zone: Central Standard Time

•      Hours: 40 hours/week

•      Open to: Latin America

•      Pay Rate: $6-8 /hr

*Rates are dependent on your experience and skills, determined by ProtopVA.*

JOB DESCRIPTION

1. Client Communication and Follow-Up:

• Make client calls to provide updates and gather necessary information.

• Be able to overcome clients’ objections

• Maintain accurate records of client communications in the database.

• Coordinate with attorneys to ensure timely responses to client inquiries.

• Respond to emails and messages on social media platforms, maintaining professionalism and confidentiality.

• Draft standard email templates for common inquiries to streamline responses.

2. Manage Incoming Calls:

• Answer incoming calls in a courteous and professional manner.

• Direct calls to the appropriate team members or departments.

• Take detailed messages and relay them accurately to the intended recipients.

• Screen calls to filter out irrelevant or spam calls.

3. Administrative and Intake Tasks:

• Collect and organize relevant information from clients during intake processes.

• Enter client data accurately into the firm's database or case management system.

• Assist attorneys in gathering documentation and records necessary for legal proceedings.

• Ensure compliance with confidentiality and data protection policies during intake procedures.

• Collaborate with attorneys to identify any additional information required for successful case management.

• Assist with virtual document management, including organizing, formatting, and proofreading legal documents.

• Maintain accurate records of client interactions and communications in virtual databases or CRM systems.

4. Scheduling Appointments:

• Coordinate schedules and arrange appointments for clients with attorneys.

• Update calendars and ensure that appointments do not overlap.

• Send reminders to clients and attorneys to confirm upcoming appointments.

• Manage appointment cancellations and fill vacant slots with waiting clients.

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Latin America ): https://t.me/+QfiDlxFlLXAwNDAx 

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines