Description

ProtopVA Community is excited to announce a new job opportunity for the Client Relations Associate role.

OPPORTUNITIES OFFERED WITH THIS JOB:

• Opportunity to work alongside a detail-oriented team.

• Opportunity to be part of a US company

• Opportunity to work with a great team.

SCHEDULE AND PAY RATE

• Schedule: Monday–Friday, 9:00 AM – 5:00 PM EST

• Hours: 35 hours per week

• Time Zone: Eastern Standard Time

• Languages Required: English

•Open to: Philippines only

• Pay Rate: $3/hr

*Rates are dependent on your experience and skills, determined by ProtopVA.*

RESPONSIBILITIES:

1. Administrative & Operational Support:

- Manage schedules, appointments, and reminders

- Prepare meeting notes and track action items

- Organize digital files and records

- Assist with general office tasks and expense tracking

2. Client & Sales Support:

- Follow up with leads and potential clients

- Assist with onboarding new clients

- Maintain and update client information

- Prepare basic sales reports

- Support improvements in the sales process

3. General Admin Tasks: 

- Process invoices and expense reports
- Track payments
- Assist with onboarding internal team members
- Maintain efficient workflows

4. Communication & Coordination:

- Handle email and phone communications

- Share updates with team members

- Organize and send project-related information

5. Project Assistance:

- Track tasks and deadlines

- Conduct basic research

- Support ongoing company projects

6. Marketing & Customer Relations Support:

- Assist with email and social media content

- Respond to client inquiries

- Help prepare proposals, presentations, and documents

REQUIREMENTS

- Excellent written and verbal English

- Friendly and professional on phone and email

- Strong customer service skills

- Able to handle questions and objections confidently

- Comfortable with Google Drive, Word, and Excel

- Experience in admin, sales, or customer support preferred

NICE-TO-HAVE (OPTIONAL)

- Experience in bookkeeping, tax, or accounting firms.

- Basic social media pr email marketing experience.

- CRM or lead management experience

- Familiarity with US business practices

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines IN THIS LINK. 

 PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Philippines): https://t.me/+HnbkVowAXVdmMjA5

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines