Description

ProtopVA Community is excited to announce a new job opportunity for the Full-Time Centralized Phone Management Assistant position.

OPPORTUNITIES OFFERED WITH THIS JOB:

• Opportunity to work alongside a detail-oriented team.

• Opportunity to be part of a US company

• Opportunity to work with a great team.

SCHEDULE AND PAY RATE

• Schedule: Monday - Friday 8:00 AM - 4:00 PM EST

• Hours: 40 hours per week

• Time Zone: Eastern Standard Time

• Languages Required: English and Spanish

•Open to: Philippines and LATAM

• Pay Rate: $6-$7/hr

*Rates are dependent on your experience and skills, determined by ProtopVA.*

RESPONSIBILITIES

1. Communication & Patient Coordination:

- Answer inbound calls promptly and courteously, maintaining a warm and professional tone

- Return calls and respond to patient inquiries received through the AI answering system

- Provide accurate information regarding appointments, treatments, and follow-ups

- Communicate fluently in English and Spanish, depending on patient preference

- Coordinate with medical office staff to confirm appointments and resolve scheduling issues

- Ensure HIPAA compliance and protect patient confidentiality

- Escalate urgent patient concerns or emergencies to the appropriate person in charge

2. Scheduling & EMR Management

- Schedule, confirm, and reschedule appointments using the EMR system

- Verify and update patient information (demographics, insurance, notes, etc.)

- Manage cancellations, no-shows, and reschedules efficiently to minimize downtime

- Prevent double-bookings and maintain accurate provider calendars

- Generate simple reports (e.g., upcoming appointments or cancellations)

- Collaborate with office coordinators to ensure updates are handled promptly

3. Administrative Support

- Maintain patient contact lists, appointment logs, and administrative spreadsheets

- Send appointment reminders, confirmations, and follow-up messages

- Conduct post-appointment follow-ups to ensure satisfaction and gather feedback

- Track and document missed appointments and reschedules

- Support internal communication among doctors, front desk teams, and other staff

- Assist in updating templates, digital files, and databases as needed

REQUIREMENTS

- Fluent in English and Spanish (written and verbal)

- Strong communication and interpersonal skills

- Highly organized, detail-oriented, and reliable

- Comfortable handling a high volume of calls and tasks efficiently

- Proficient with Google Sheets and CRM/EMR systems (training provided)

- Prior experience in healthcare, medical administration, or patient coordination is a plus

- Strong customer service orientation

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines IN THIS LINK. 

 PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Latin America): https://t.me/+eCkMCM8Uyys2M2Mx

(Philippines): https://t.me/+HnbkVowAXVdmMjA5

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines