Description

Description

ProtopVA Community is excited to present this new job opportunity for a Part-Time Telemarketer and Customer Service Representative For A Chronic Illness Care Management Business

COMPANY INFORMATION

Startup American business that offers professional nursing care, chronic illness care management services, and telehealth to support long-distance clinical healthcare for patients and help them enjoy an improved quality of life.

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of an American company

•      Opportunity to work with a professional team.

Deadline to apply: You have only 5 days to apply. Please refer to the days left on the right column to submit your proposal before its expiration. 

JOB DESCRIPTION

1. Cold Calling

·         Cold call people offering the company services or products and specify how the company can provide what they need.

·         Cold call leads already provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers by setting up an appointment with the lead managers or closers

·         Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.

 2. Sales

·         Conduct outbound telemarketing calls to potential clients.

·         Explain and promote Chronic Care Management services.

·         Utilize persuasive arguments to market products and services to potential customers

·         Foster positive business relationships to drive repeat sales and increase overall revenue

·         Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.

·         Address and overcome customer objections or concerns to alleviate any doubts they may have about the product/service.

·         Identify opportunities to offer customers additional products or services that complement or enhance their original purchase.

·         Track and manage the progression of leads through the sales process, from initial contact to closing the deal.

3. Customer Service & Support

·         Use a VOIP phone (Internet phone) provided by the client, which can be accessed through the computer for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.

·         Identify and resolve customer problems or technical issues they encounter with products, services, or shipping

·         Provide professional and empathetic information, guidance, and support to clients.

·         Follow-up calls with leads, vendors, clients, etc.

·         Lead management (filter and sort leads or potential new clients) 

4. Follow-up with Leads & Potential Clients

·         Create follow-up email templates

·         Follow up with potential customers via email, call, and text messages to answer questions and set up demos

·         Follow up with prospects/leads who did NOT show up to an appointment to make sure they reschedule

·         Perform immediate follow-up after the client books a call

·         Ask clients to add reviews to the websites where they found the company

5. Calendar Management and Administrative Tasks

·         Collect and update customer information in the company’s database.

·         Coordinate patient appointments with the care management team.

·         Maintain an organized schedule of patient appointments and follow-ups.

·         Maintain an organized schedule of the business owner’s appointments.

·         Generate reports related to customer interactions and service utilization.

·         Send out reminders to participants about upcoming appointments or events.

 QUALIFICATIONS

- Outstanding communication and presentation skills, both written and verbal.
- Experience in the Healthcare & Medical Business is preferred.
- 2 years of experience working in similar positions.

SUCCESS PROFILE FOR THIS ROLE

Written Communication: The ability to convey ideas, information, and messages effectively through written words, such as emails, reports, and documents.

Verbal Communication: The skill of expressing thoughts and information clearly and persuasively through spoken language, including in conversations, presentations, and public speaking.

Organization: The capability to arrange and structure tasks, information, and resources in a systematic and efficient manner to achieve goals and maintain order.

Time Management: The skill of prioritizing tasks, setting schedules, and using time effectively to maximize productivity and meet deadlines.

Problem-Solving: The capacity to analyze complex situations, identify challenges, and develop creative and effective solutions to overcome obstacles and achieve desired outcomes.

Tech Knowledge: Proficiency in using and understanding technology, including software, hardware, and digital tools, to accomplish tasks and stay current in the digital world.

SCHEDULE AND PAY RATE

·       Schedule: Monday to Friday 9:00 am to 01:00 pm

·       Time Zone: Eastern Standard Time

·       Hours: 20 hours/week

·       Languages:  Fluent English

·       Open to Philippines

·       Pay Rate: $3 - 5/hour.

*Rates are dependent on your experience, determined by ProtopVA.

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

 PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times
2.     Quick to respond and communicate
3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)
4.     Humble, responsible, and accountable
5.     Professional and focused
6.     Looking for long-term work relationship 1-3+ years
7.     Team oriented
8.     Always willing to learn new things and develop new skills
9.     Efficient and committed to delivering on expectations, and deadlines.