Description

ProtopVA Community is excited to present this new job opportunity for a Full-Time Customer Service Expert

**Bilingual job position - Fluent English and Fluent Spanish required**

COMPANY INFORMATION

A US Dumpster Rental Service that offers a variety of bin sizes to assist clients with their removal needs for various projects. The business is composed of a dedicated team that is not only committed to providing an exceptional customer experience but also to minimizing environmental impact. In addition to dumpster rentals, it also offers luxury restroom rentals and provides various other items commonly found on construction sites.

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

Deadline to apply: You have only 5 days to apply. Please refer to the days left on the right column to submit your proposal before its expiration. Interviews will take place on days 6 to 10 after posting the position.

JOB DESCRIPTION

1.      Customer Service & Support:

• Use a VOIP phone (Internet phone) provided by the client, which can be accessed through the computer for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.

• Identify and resolve customer problems or technical issues they encounter with products, services, or shipping.

• Offer detailed information about products, services, pricing, features, and any promotions or offers available.

• Record customer interactions, issues, and resolutions in the company's customer support system or database.

• Receive and accurately process customer orders.

• Track the progress of the customer's order and ensure all necessary steps are taken until the order is successfully fulfilled.

• Provide quotes.

• Assess customers’ requirements and preferences and help them choose the most suitable dumpster size and type for their project, ensuring optimal utility and cost-effectiveness.

• Book appointments for the dispatcher to deliver the chosen dumpster.

• Ensure seamless coordination throughout the delivery process.

• Manage payment transactions over the phone.

• Manage email communication and live chat interactions to promptly address inquiries, provide updates, and offer assistance.

• Identify opportunities to introduce customers to additional products or services that might benefit them.

2.  Follow-up with Leads & Potential Clients:

• Create follow-up email templates.

• Follow up with potential customers and clients via email, call, and text messages to answer questions and set up demos.

• Ask clients to add reviews to the websites where they found the company.

• Lead management (filter and sort leads or potential new clients)

3. Calendar Management and Appointment Setting

• Send DMs and make calls to get potential clients to book a call with a specialist to learn more about their services or to book a visit.

• Schedule appointments for the customer and dispatcher, ensuring that all necessary participants are available and that there are no scheduling conflicts.

• Maintain and update calendars for individuals or groups, making sure all events, meetings, and appointments are accurately recorded.

• Send out reminders to participants about upcoming appointments or events.

4. Cold Calling

• Cold call contacts gathered by lead generation or research

• Call people offering the company services or products and specify how the company can provide what they need.

• Cold call leads already provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers.

• Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.

• Add call notes to a CRM system (as needed), and/or assign hot/interested leads as indicated for additional sales follow-up

• Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.

• Initiate contact with potential customers through various channels, such as cold calling, email outreach, social media, or networking events.

QUALIFICATIONS
- A minimum of 5 years of experience in the customer service field.
- Outstanding communication and presentation skills, both written and verbal.
- Experience with dumpster companies would be a plus.
- 2 years of experience working as a Virtual Assistant.

SUCCESS PROFILE FOR THIS ROLE

• Innovative and proactive: People who can think for themselves and be proactive/ People who work independently, are resourceful, and can think up solutions to problems independently/ People who can think creatively to solve problems.

• People & Relationships: Easy to speak with and a good listener/ Someone that is open to feedback without being offended, willing to make mistakes, and be ok when the company tells them how to improve/ Supportive, and always willing to help.

• Work Load & Stress Management: Able to manage stressful situations without affecting them on a personal level/ Must be extremely organized and detail-oriented/ Ability to work under pressure.

• Technology & Software: Computer savvy, able to teach systems and software to others/ Knowledge or willing to invest time in training themselves on the different platforms of the business.

• Communication & Language: Always available to respond quickly when contacted via phone, text, chat, email, etc./ Comfortable making calls and know how to properly communicate with contractors and clients.

SCHEDULE AND PAY RATE

• Schedule: Monday to Friday 8 am to 5 pm Pacific Standard Time and Saturday 8 am to 2 pm

• Time Zone: Pacific Standard Time

• Hours: 45 hours/week

• Languages: Bilingual (Fluent English and Fluent Spanish)

• Open to: Latin America

• Pay Rate: $9 - 10/hour.

*Rates are dependent on your experience, determined by ProtopVA.

To have your proposal considered, please CAREFULLY READ the following guidelines to apply for this job:.

https://traveling-book-e3a.notion.site/How-to-Submit-Your-Proposal-Correctly-3b258732e47246b9a155e5da0e75594

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines

10.     Able to write and speak in English and Spanish