Description

ProtopVA Community is excited to present this new job opportunity for a Full-Time Customer Service Agent For A Rental Dumpster Business

COMPANY INFORMATION

A Dumpster Rental company located in California. It is a waste management company that offers its services to both residential and commercial customers in San Fernando Valley, California. Providing customers with the highest quality of service possible. Offering professional recycling and composting services. Also, junk removal, tree trimming, and yard clean-up. As well as Temporary Restrooms, Luxury Restroom Trailers, Temporary Construction Fencing, and crowd control barricades rentals!

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

Deadline to apply: You have only 5 days to apply. Please refer to the days left on the right column to submit your proposal before its expiration. Interviews will take place on days 6 to 10 after posting the position.

JOB DESCRIPTION

1.      Customer Service & Support:

• Use a VOIP phone (Internet phone) provided by the client, which can be accessed through the computer for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.
• Identify and resolve customer problems or technical issues they encounter with products, services, or shipping.
• Offer detailed information about products, services, pricing, features, and any promotions or offers available.
• Record customer interactions, issues, and resolutions in the company's customer support system or database.
• Receive and accurately process customer orders.
• Track the progress of the customer's order and ensure all necessary steps are taken until the order is successfully fulfilled.
• Provide quotes.
• Assess customers’ requirements and preferences and help them choose the most suitable dumpster size and type for their project, ensuring optimal utility and cost-effectiveness.
• Book appointments for the dispatcher to deliver the chosen dumpster.
• Ensure seamless coordination throughout the delivery process.
• Manage payment transactions over the phone.
• Manage email communication and live chat interactions to promptly address inquiries, provide updates, and offer assistance.
• Identify opportunities to introduce customers to additional products or services that might benefit them.

2.  Follow-up with Leads & Potential Clients:

• Create follow-up email templates.
• Follow up with potential customers and clients via email, call, and text messages to answer questions and set up demos.
• Ask clients to add reviews to the websites where they found the company.
• Lead management (filter and sort leads or potential new clients)

3. Calendar Management and Appointment Setting

• Send DMs and make calls to get potential clients to book a call with a specialist to learn more about their services or to book a visit.
• Schedule appointments for the customer and dispatcher, ensuring that all necessary participants are available and that there are no scheduling conflicts.
• Maintain and update calendars for individuals or groups, making sure all events, meetings, and appointments are accurately recorded.
• Send out reminders to participants about upcoming appointments or events.

3. Cold Calling

• Cold call contacts gathered by lead generation or research
• Call people offering the company services or products and specify how the company can provide what they need.
• Cold call leads already provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers.
• Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.
• Add call notes to a CRM system (as needed), and/or assign hot/interested leads as indicated for additional sales follow-up
• Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.
• Initiate contact with potential customers through various channels, such as cold calling, email outreach, social media, or networking events.

QUALIFICATIONS
- A minimum of 5 years of experience in the customer service field.
- Outstanding communication and presentation skills, both written and verbal.
- Experience with dumpster companies would be a plus.
- 2 years of experience working as a Virtual Assistant.

SUCCESS PROFILE FOR THIS ROLE

• Innovative and proactive: People who can think for themselves and be proactive/ People who work independently, are resourceful, and can think up solutions to problems independently/ People who can think creatively to solve problems.

• People & Relationships: Easy to speak with and a good listener/ Someone that is open to feedback without being offended, willing to make mistakes, and be ok when the company tells them how to improve/ Supportive, and always willing to help.

• Work Load & Stress Management: Able to manage stressful situations without affecting them on a personal level/ Must be extremely organized and detail-oriented/ Ability to work under pressure.

• Technology & Software: Computer savvy, able to teach systems and software to others/ Knowledge or willing to invest time in training themselves on the different platforms of the business.

• Communication & Language: Always available to respond quickly when contacted via phone, text, chat, email, etc./ Comfortable making calls and know how to properly communicate with contractors and clients.

SCHEDULE AND PAY RATE

• Schedule: Monday to Friday 8 am to 5 pm Pacific Standard Time
• Time Zone: Pacific Standard Time
• Hours: 40 hours/week
• Languages: Bilingual (Fluent English and Fluent Spanish)
• Open to Latin America and The Caribbean
• Pay Rate: $9 - 13/hour.

*Rates are dependent on your experience, determined by ProtopVA.

To have your proposal considered, please Read CAREFULLY the following guidelines to apply for this job:.

NOTE: (IF YOUR APPLICATION IS IGNORED OR REJECTED, THE REASON MAY BE LISTED BELOW)

a) For your application to be considered, it must be sent through this platform, and you need to have a completed profile and follow the structure in the proposal guidelines. Click this LINK for instructions. (Proposals in the wrong format will be IGNORED OR REJECTED)

b) Be honest and list as many tasks and subtasks as your knowledge, background, and experience allow in your proposal. If you don't have direct experience in something, you can add any related or similar experience and your willingness to learn new things to fully develop the skills required to execute.

c) The information in your proposal should be tailored to your prior experience and skills in the tasks and subtasks listed below. The more specific you are in your proposal, the higher your chances will be of being hired.

d) Share a link with a voice recording to explain why you fit the role perfectly. Speak clearly: avoid whispering, yelling, or using many filler words like "mm," "eeh," or others. Do not record the audio while walking or running; you should not sound agitated. Make sure that there is no background noise. The recording should not exceed 3 minutes in duration Pay attention to your pronunciation: Remember that this is for a position where you will be speaking with people on the phone regularly. For example, pronouncing your "R"s too strongly may sound unnatural; likewise, mispronouncing simple words such as "since," "acquisition," "settle," and others may not leave the best impression. Lastly, double-check the audio to make sure it is clear, and there are no mistakes in pronunciation. Keep in mind that these will be the client's first impressions of you. We appreciate your prompt submission and eagerly await your recording and proposal.

e) Hiring is contingent on your continued participation in our exclusive communication channel via Telegram under your real name. Your application will be ignored or rejected if you are not active.

*To join our telegram group and know more about our open positions, click on this link: https://t.me/+tbf4aHZDW1ZiMzIx

PROPOSAL GUIDELINES TO APPLY FOR THIS JOB.

• Start your Proposal with your Intro: First provide a brief intro of one to two paragraphs introducing yourself, where you’re from, your previous background and work experience, what you studied, and why you should be considered as a candidate that meets the requirements of attitude and skills.

(Always mention the main task in the first line AND each Subtask Experience below)

1. Copy and paste here the first main line task name.

• Mention your experience and specific examples related to each subtask. (Example) I have worked for X months or years doing X for X company, and as part of my daily activities, I executed the following activities: Y and Z, and my results were W.

• (Example for another subtask) While working for X I had the chance to do Y, and Z, and among the things I did on a daily basis were: Examples and results.

• (Example for additional subtask) Despite not having experience doing X, I executed similar activities like Y and Z and feel I can easily learn and perform based on expectations.

• More experience examples.

• And so on for each subtask.

(IMPORTANT: ADD A BLANK SPACE IN BETWEEN EACH MAIN TASK AND SUBTASKS BLOCK)

2. Copy and paste here the second main line task name.

• Mention each subtask experience and specific examples that make reference to the subtask in your past positions. (Example) I have worked for X months or years doing X for X company, and as part of my daily activities, I executed the following activities: Y and Z and my results were W.

• (Example for another subtask) While working for X I had the chance to do Y, and Z, and among the things I did on a daily basis were: Examples and results.

(LEAVE A BLANK SPACE IN BETWEEN THE MAIN TASKS AND SUBTASKS BLOCK)

3. Copy and paste here the third main line task name.

• Mention each subtask experience and specific examples that make reference to the subtask in your past positions…

• And so on…

• And so forth…

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines

10.     Able to write and speak in English and Spanish