Description

ProtopVA Community is excited to present this new job opportunity for Full Time Customer Service Assistant For A Real Estate Education Business (LATAM).

COMPANY INFORMATION

Real Estate education and mentorship business, a premier investment firm with properties in the US, guiding people in their investment journey. Their owners believe in creating a positive work culture, promoting proactivity, fostering growth, and building long-term relationships with their employees.

REQUIREMENTS:

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Experience in customer service, preferably in a fast-paced environment
• Familiarity with social media platforms like Facebook, Slack, and WhatsApp
• Ability to work well in a team environment
• Must be fluent in English & Spanish
• Must be willing to work in Mountain Standard Time

SCHEDULE AND PAY RATE

•      Schedule: 9:00 am -  06:00 pm (MST)

•      Time Zone: Mountain Standard Time

•      Hours: 40 hours/week

•      Open to: Latin America

•      Pay Rate: $6.25/hr

*Rates are dependent on your experience and skills, determined by ProtopVA.*

JOB DESCRIPTION

Overview:

As a Customer Success Assistant, you will be responsible for supporting our customers and ensuring their satisfaction with our products and services. You will be expected to assist in surveying customers, collecting feedback, testimonials, and scheduling interviews with customers. You will also engage with customers on Facebook, Slack, WhatsApp, and other platforms to ensure a smooth customer experience.

Tasks:

1. Conduct surveys to gather feedback from customers on our products and services.

2. Assist in serving customers by responding to inquiries and resolving any issues they may have.

3. Collect testimonials and success stories from satisfied customers.

4. Schedule interviews with customers to gather feedback and insights.

5. Engage with customers on social media platforms like Facebook, Slack, and WhatsApp groups.

6. Collect feedback from customers and work with the production team to improve our products and services.

7. Monitor customer satisfaction metrics and identify areas for improvement.

8. Create and maintain customer support documentation, such as FAQs and tutorials.

Apply for this Job by submitting your proposal! To have your proposal considered, please CAREFULLY READ the following guidelines in THIS LINK. 

PROPOSALS WITH INCORRECT STRUCTURE WILL BE DISREGARDED.

IMPORTANT: To join our telegram group and learn more about our open positions, click on the corresponding link: 

(Latin America ): https://t.me/+QfiDlxFlLXAwNDAx 

(Philippines): https://t.me/+iBlvMlhGzzoyZWZh

OPPORTUNITIES OFFERED WITH THIS JOB

•      Opportunity to work alongside a detail-oriented team.

•      Opportunity to be part of a US company

•      Opportunity to work with a great team.

PROTOPVA REQUIRED VALUE STANDARDS FOR ALL POSITIONS

1.     Honesty & integrity at all times

2.     Quick to respond and communicate

3.     Proactive, go-getter, figuring things out on his own (make Google your best friend)

4.     Humble, responsible, and accountable

5.     Professional and focused

6.     Looking for long-term work relationship 1-3+ years

7.     Team oriented

8.     Always willing to learn new things and develop new skills

9.     Efficient and committed to delivering on expectations, and deadlines